Archives: Faqs

YES! DeleteMyInfo’s service offers a convenient and efficient solution. Their expertise and tools can help expedite the process of removing personal information from various platforms and data brokers, saving you time and effort.

Data brokers specialize in collecting personal information, which they subsequently provide to marketing
companies, government agencies, businesses, and even individuals who are willing to pay for access to such profiles.

YES. you have the option to directly reach out to data brokers and person-finder websites to request the removal of your information. These companies are expected to comply with your takedown requests. However, it is crucial to note that this process can be highly intricate and excessively time-consuming, especially if you lack existing contacts within those entities.

DeleteMyInfo offers strong competition to other data removal companie. DeleteMyInfo has the capability to remove your information from over 160 major data broker databases. The service offers ongoing scanning for data breach incidents that may have exposed your personal data to hackers. It also features an integrated vulnerability scanner that provides guidance on security weaknesses in your devices.

• DeleteMyInfo is the fastest solution for getting your personal information deleted from the top 160+ data broker sites, so you can live a more secure life online.
• Information such as your name, address, age, phone number, family, and more are found and quickly deleted from search results on the internet.
• Our Live Privacy Experts will also custom-remove you from ANY Broker Sites you find your information on.

Here’s How it Works:

1. Data Sheet: Sign up and complete your data sheet on your DeleteMyInfo profile.
2. Find and Delete Our Privacy Experts find your exposed information on the largest data brokerage websites + Google search and get to work deleting you.
3. Privacy Report You receive your Privacy Report within 1 week, showing where we found your information and where it was deleted.
4. Monitor and Notify: You will get quarterly reports and immediate notifications as we continue to find and delete your private information from the internet.

**If you find your profile on other brokers’ sites that are not included in the report, let us know, send us the URL and we’ll immediately work on removing it.

DeleteMyInfo offers three plans –

Solo Plan: Annual Protection for 1 Person for $120/year ($9.99/mo)

Double Plan: Annual Protection for 2 People for $204/year ($16.99/mo)

Family Plan+: Annual Protection for 3 to 10 People starts at $295/year ($24.99/mo)

These Plans include:

•Dedicated Live Privacy Experts
•Privacy Dashboard
•ALL Major Broker Sites Removal (currently at 150+ sites and counting)
•Google Search Removal
•Custom Removal
•Regular Monitoring
•Quarterly Reports
•Option to add unlimited phone numbers to the National Do Not Call Registry

DeleteMyInfo focuses on removing your information fast. Some services spread your removals over many months throughout the year to make it seem like it’s a lengthy process. This gives them more time to work on your file. The truth is that removing someone from the top 150 data broker sites should not take longer than 30 days.

At DeleteMyInfo your information will be found and removed within 14 days (of you completing your datasheet), and we will monitor it throughout the year to ensure it is not scraped and republished again.

DeleteMyInfo also strives to have the best customer service in the industry. This means when you contact us during our business hours, a live person will answer to help you or we will call or message you back within the next business day.

Additionally, we offer a 100% Money-Back Guarantee that your information will be found, deleted, and continuously monitored on all of the data broker sites that we cover.

Finally, DeleteMyInfo is owned and operated in the USA. Many data removal companies have virtual offices based in the United States, but this can be misleading since many of their founders and operations are in other countries. This is a problem because your data is in the hands of a company that is not within the jurisdiction of US Laws.

DeleteMyInfo does not have the authority to delete information published by government agencies (such as your county property appraiser, county jail, sheriff’s office, etc.).

However, data brokers scrape your information from these sources and add it to your profile on their websites. When we delete your profile from data broker websites it makes it much harder for anyone to find this information unless they visit the specific government website.

Yes, you can, however, the process can be really tedious and complicated.

You can start by searching your name in Google, take note that not all data broker sites will appear on the search results, and that doesn’t mean it didn’t show, it’s safe. You should be familiar with all the brokers’ sites keeping and selling your personal information. Each broker site has its own process and requirements to process your removal request – some websites need you to fill out forms; others require emails, and others request receiving confirmation codes via robocalls.

After you’ve submitted your opt-out request, you’ll need to keep an eye on and check if the listing has actually been removed. There are sites that will remove your listing immediately, while others will take days to weeks to complete the removal.

After these efforts, you should know that these brokers’ sites update their databases with new information all the time and your unauthorized profiles can reappear. You need to come back to these sites from time to time (ideally once a month) to check whether this has happened and submit a new opt-out request if your information has reappeared. Another thing that you need to know is that even after your information has been removed from the broker sites, there’s a chance that it will still appear on the Google search results and you need to request for google to remove them – yes, another complicated process.

Just processing the removal request will take roughly 10-15 minutes per broker site (there are more than 200 broker sites that you need to work on). It’s up to you how often you will recheck if your information has been removed or reappeared on the brokers’ sites.

Customers have the right to request to cancel their DeleteMyInfo subscription at any time, for any reason, and can do so by emailing us at support@deletemyinfo.com or calling us at 855-959-0311.

All amounts paid are non-refundable and non-transferable and DeleteMyInfo has the right to refuse any refund request for reasons including but not limited to the following:

• Customers changed their minds.
• Customers forgot to cancel before the subscription automatic renewal.
• Customers ordered the Services by mistake.
• Customers asking for goodwill.
• Customers failed to provide DeleteMyInfo with detailed information about the problem they experience with the Services, which prevents us from investigating the situation.
• Customers breached the Terms.
• DeleteMyInfo found that customers are using the Services fraudulently or that the account is being used by a third party fraudulently.

In exceptional circumstances, a refund may be approved by our support team, provided customers have shown evidence that the case merits the refund.

N.B. When claiming a refund, customers accept full responsibility for confirming that all the information they have provided to us is true and complete.

• Cancelation requests before the subscription’s 3rd-month ends will be pended until the end of their 3rd month;
• Cancelation requests after completing the 1st 3 months will be pended until the end of the current month.
• The refunded amount will be prorated for the number of remaining months of the subscription.
• A third-party service fee will be deducted from the Refund Amount (3% of the amount).

Computation:

Refund Amount = Amount Paid – (No. of months used, min of 3 months x No. of members x $9.99, regular rate per month)

All refunds will be processed within 3-5 business days after it has been approved. The refund will be paid using the same manner as it was used for the initial payment.