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What is your refund policy for a DeleteMyInfo subscription?

What is your refund policy for a DeleteMyInfo subscription?

Customers have the right to request to cancel their DeleteMyInfo subscription at any time, for any reason, and can do so by emailing us at or calling us at 855-959-0311.

All amounts paid are non-refundable and non-transferable and DeleteMyInfo has the right to refuse any refund request for reasons including but not limited to the following:

  • Customers changed their minds.
  • Customers forgot to cancel before the subscription automatic renewal.
  • Customers ordered the Services by mistake.
  • Customers asking for goodwill.
  • Customers failed to provide DeleteMyInfo with detailed information about the problem they experience with the Services, which prevents us from investigating the situation.
  • Customers breached the Terms.
  • DeleteMyInfo found that customers are using the Services fraudulently or that the account is being used by a third party fraudulently.

In exceptional circumstances, a refund may be approved by our support team, provided customers have shown evidence that the case merits the refund.

N.B. When claiming a refund, customers accept full responsibility for confirming that all the information they have provided to us is true and complete.

  • Cancelation requests before the subscription’s 3rd-month ends will be pended until the end of their 3rd month;
  • Cancelation requests after completing the 1st 3 months will be pended until the end of the current month.
  • The refunded amount will be prorated for the number of remaining months of the subscription.
  • A third-party service fee will be deducted from the Refund Amount (3% of the amount).


Refund Amount = Amount Paid  (No. of months usedmin of 3 months x No. of members x $9.99regular rate per month)

All refunds will be processed within 3-5 business days after it has been approved. The refund will be paid using the same manner as it was used for the initial payment.

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