What is your refund policy for a DeleteMyInfo subscription?

What is your refund policy for a DeleteMyInfo subscription?

Customers have the right to request to cancel their DeleteMyInfo subscription at any time, for any reason, and can do so by emailing us at [email protected] or calling us at 855-959-0311.

All amounts paid are non-refundable and non-transferable and DeleteMyInfo has the right to refuse any refund request for reasons including but not limited to the following:

  • Customers changed their minds.
  • Customers forgot to cancel before the subscription automatic renewal.
  • Customers ordered the Services by mistake.
  • Customers asking for goodwill.
  • Customers failed to provide DeleteMyInfo with detailed information about the problem they experience with the Services, which prevents us from investigating the situation.
  • Customers breached the Terms.
  • DeleteMyInfo found that customers are using the Services fraudulently or that the account is being used by a third party fraudulently.

In exceptional circumstances, a refund may be approved by our support team, provided customers have shown evidence that the case merits the refund.

N.B. When claiming a refund, customers accept full responsibility for confirming that all the information they have provided to us is true and complete.

  • Cancelation requests before the subscription’s 3rd-month ends will be pended until the end of their 3rd month;
  • Cancelation requests after completing the 1st 3 months will be pended until the end of the current month.
  • The refunded amount will be prorated for the number of remaining months of the subscription.
  • A third-party service fee will be deducted from the Refund Amount (3% of the amount).

Computation:

Refund Amount = Amount Paid  (No. of months usedmin of 3 months x No. of members x $9.99regular rate per month)

All refunds will be processed within 3-5 business days after it has been approved. The refund will be paid using the same manner as it was used for the initial payment.

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